Refund Policy

At Learzo, we stand behind every purchase with a delivery guarantee. If you cannot access the course you purchased and we cannot resolve the issue, you may be eligible for a refund. This policy outlines our refund process and eligibility criteria.

1. 100% Delivery Guarantee

We guarantee access to purchased course materials. If you cannot access your purchased course and support cannot resolve the issue, you are eligible for a refund under this policy.

Eligible reasons for a refund include:

• You did not receive access to the purchased course
• Course access is broken or inaccessible and cannot be restored
• The delivered course materials are incomplete or corrupted
• Technical issues on our end that prevent you from accessing the content

2. How to Request a Refund

Requesting a refund is simple:

1. Email our support team at [email protected]
2. Include your Order Number and the email address used for the purchase
3. Describe the delivery issue you encountered
4. Our team will review your request and respond within 24-48 hours

You can also submit a refund request through our contact page by selecting "Billing & Payments" as the subject.

3. Eligibility

To be eligible for a refund:

• There must be a verified delivery issue (missing files, broken links, or incomplete content)
• You must contact support so we can attempt to resolve the issue first
• If we are unable to deliver access to the purchased course, a refund will be issued
• We reserve the right to deny refund requests that appear to abuse this policy

4. Refund Method

All approved refunds are issued to the original payment method used during checkout:

• Stripe payments (Visa, Mastercard, AMEX): 5-7 business days
• PayPal: 3-5 business days
• Cryptocurrency: Refunded to the original wallet address within 5-7 business days

Processing times depend on your bank or payment provider.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• The course was successfully delivered and accessible
• You changed your mind about the purchase after receiving the content
• You have already accessed the complete course materials

6. Contact Support

If you have not received your refund after the stated processing time, please:

1. Check with your bank or credit card company (processing may take additional time)
2. Check your PayPal account if paid via PayPal
3. If you still need help, contact us at [email protected]

You can also reach us through our contact page or via Telegram.